Return/Exchange Policy

1. Refund Form 
2. Hassle-Free Returns & Exchanges: Available within 7 days from the date of delivery.
3. Return Transit Time: Please allow 5–7 additional days for the returned product(s) to reach us.
4. Reverse Pickup Charges: A fee of INR 150 is applicable for returns and will be deducted from the original order value regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 150 will be made for the entire order, not on each individual item.
5. Condition of Returned Products:
   
   • Items returned in poor condition or showing signs of being worn will not be eligible for a refund.
6. Non-Returnable/Non-Exchangeable Items:
   
   • T-shirts purchased during sales or promotional offers.
   • Merchandise such as Mugs, Notepads, Coasters and Tote Bags.
7. chocochip. may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
8. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
9. Kindly allow 7 -10 days for the return to be processed and the amount to be shown in your bank account.
10. Shipping Charges are Non-Refundable
11. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram i.e @contactchocochip or email us at contact@chocochip.co.in
12. Click here. to raise a refund request.
13. We are available Monday-Sunday between 10 am – 6:30 pm. All pending queries will be solved on priority the next day. 
14. Cancellations will only be possible if and till the order has not been dispatched from our warehouse. 

 

SELF-SHIPPING OF ORDERS FOR RETURNS:

• In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
  Chocochip – 
• Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact.

  TERMS AND CONDITIONS

• Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

• If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please contact us within 24 hours.
  Instagram: @contactchocochip
  Email: contact@chocochip.co.in
• The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

• In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via DM on Instagram: @contactchocochip or on Email: contact@chocochip.co.in
• Click here  with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.

• To place Return/Exchange request, click here–